Carry the conversational AI
It’s time to stop the robotic, non-connected conversations. Let our conversational AI enhance your self-serve requests in natural language. And enjoy the CX boost as your voice AI representative answers customer calls immediately, starts the conversation to understand the request, and takes the appropriate action.
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A video overview of Vonage AI Virtual Assistant integrated with Vonage Contact Center, detailing order POP and CSAT surveys.
Give your virtual assistant a voice
Virtual assistants should help automate and elevate, not frustrate. That’s why our features carry the conversation for both your business and customers.
Voice enabled self-service
AI-driven conversations
Natural language understanding
Flexible, easily tailored, compliant solution
Secure and seamless integration with the contact centre
Omnichannel capability
Make your customers and bottom line smile
Who doesn’t want to drive efficiency, reduce cost, and boost their CSAT, CES, and NPS scores? A virtual assistant helps reduce wait times, so that you can serve more customers and increase business insights.
Add contact centre capacity without increasing headcount
Provide 24-hour service with minimal human involvement
Free up live agents for more complex queries
Increase sales and reduce compliance risk through consistency
Get immediate resolution to straightforward and repeatable queries
Increase overall first call resolution rate and improve average handle times
Key areas of focus
Inbound query resolution
Customers have common questions that need answering, like: “Where is my shipment?” With a quick link to your CRM / ERP, the virtual representative can answer these and many other questions 24/7, freeing agents to focus on high-value loyalty-building interactions.
Outbound phone campaigns
When performing a survey, qualifying leads or executing a recall, the most efficient and scalable way to carry it out is via a discreet and tactful virtual representative.Phone operation business continuity
Even when the worst happens, customers can still get service over the phone. A virtual representative can handle calls in high-volumes during emergencies and disasters or while the queue is peaking.Concierge or receptionist
Asking questions of a concierge or receptionist can be a slow and frustrating process; long wait times are not uncommon as they prioritise inquiries. Automating this process provides a dedicated “person” that can respond immediately and can scale massively.