Unlock hidden insights with Analytics
When your Vonage Contact Center, designed for Salesforce data, meets Analytics, the results are dramatic. Dive deeper into customer conversations with powerful and easy-to-use dashboards—and identify relevant conversations for best practice and compliance.
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Einstein AI and dashboard
Visualise the conversation.- Quickly reference dashboard for instant insights
- Einstein Analytics helps visually segment and analyse customer conversations
Speech-to-text
Assign transcripts and logs to the appropriate Salesforce object.- Conversation Analyzer transcribes and logs calls into Salesforce objects
- Calls can be linked to contacts, cases and custom objects
Alerts
Gain insights through AI-powered customer engagement.- Instantly identify insights and trends
- Easily assess your team’s compliance and product knowledge
Call recordings
Learn from every call and continually improve.- Conversation Analyzer pairs call recordings with transcripts and metrics
- Findings help agents better understand conversations
