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Customer channel preferences are changing. Can your organisation keep up?
Get our CX insights
Sales contact centre
From dialling prospects to recording calls, Vonage Contact Center, designed for Salesforce, automates as much administration as possible, allowing your people to focus on delivering a personalised and engaging sales pitch.
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Flexible working
Your sales team doesn’t need to be tied to their desks – if there is a situation where they need to work from home or visit a prospect, they can
Configurable call recording
Make sure you comply with privacy laws and maintain your customer’s privacy by using configurable call recordings
Emergency call routing
Should a fire drill interrupt your day you can divert all your calls at the touch of a button
Disaster recovery
Have peace of mind knowing that whatever happens, Vonage Contact Center for Salesforce will be able to have you up and running again in no time
Supervisor Portal
See who is available for a call, on a call or on break in a fully customisable environment that will provide you with the visibility you need to manage your sales teams effectively
Overflow calls to outsourcers
Route calls through to your outsourcers with full insight into activity and reportingVonage Contact Center for Sales Cloud
Learn about Vonage Contact Center for Sales Cloud - Dialler, speech analytics solution Conversation Analyzer and Gamification.
Vonage Contact Center for Sales Cloud: watch now
DIAL DIRECTLY FROM SALESFORCE
Make cold calls warmer
Making conversations more personal means more sales.- Make your calls look local, for more first-time pick-ups
- The dialler prioritises call lists, so your teams reach their best prospects first, without scrambling for details
- Deep integration with Salesforce means complete engagement histories across every channel, so your teams are free to concentrate on connecting
SCREEN POP
Make all your calls personal
Kick-off great personal conversations with access to all the latest prospect data in Salesforce.- Screen Pop makes sure your people have the right info at their fingertips, freeing them up to be their best
- Our unparalleled communications infrastructure means every call is exceptionally clear
CONVERSATION ANALYZER
Help everyone get it right, every time
Our integrated tools help make best practice your only practice, always.- Automatically transcribes and analyses recordings to test new, engaging approaches
- Activity tracking and management tools help you identify, emulate and spread sales success
- Gamification can get your people to push themselves to do their best on every call
Salesforce for sales teams features
Vonage Contact Center for Salesforce - sales teams
The Global Customer Engagement Report
Discover (and Clear) the Biggest Communication Hurdles
We asked 5,000 consumers across the globe to share their biggest communication frustrations — and preferences — to find out how organisations can effectively engage customers without obstacles.
