Business Inbox

Business Inbox enables businesses to address customer needs quickly through SMS and Facebook.¹

Accelerate customer engagement across multichannel communications
Capture and enable natural, message-based conversations
Provide fast, personalised experiences by assigning Business Inboxes to teams or subject matter experts
Give customers the ability to communicate anytime and on their own terms
Drive customer loyalty and increase lifetime value

See plans and pricing

¹Vonage's services, or specific features or functionality of the services, may not be available in all locations. Please contact your sales representative for current availability. Business Inbox is currently only available in the US.

Business Inbox overview

With Business Inbox, your customers can use SMS to reach your main company number (including freephone numbers) or can reach you on Facebook. With simple integration, customers can send messages through your company page on Facebook, which you can then access — and reply to — through Business Inbox.

How Business Inbox works

You can set up any of your users to have access to the Business Inbox. Employees will have the ability to send and receive text messages from your company’s main phone number through the Mobile app, Web app, or Desktop app.

Stay connected

Enable your organisation to reach its employees and customers through their preferred channels

Power customer engagement

Engage customers in real time via social messaging, calling, SMS, or video conferencing—on a single platform

Boost team productivity

Assign select Business Inbox access to employees who can address customer requests, resolve issues, or message meaningfully faster

contact center agent at her desk with laptop open showing Vonage Business Communications embedded within Salesforce

Engage customers dynamically—in one place

Stay connected with customers that use digital channels, SMS, and MMS, improve CX, and protect brand loyalty.

Improve productivity by centralising messaging and Facebook on one messaging channel
Send customers relevant, trusted, and timely messages from within the VBC Desktop and Mobile apps
Orchestrate customer journeys across channels like voice, SMS, or social messaging

Five people on their mobile devices, with illustrated icons above them showing different channels: voice, video, social media

Meet your customers exactly where they want to meet

Collect inquiries via SMS and social messaging, improve conversion rates, and provide an alternative option for customers who are tired of being put on hold.

Satisfy customer expectations by providing options for digital engagement
Provide preferred channels for reactive and proactive communications
Reach every customer cost-efficiently and create the CX they crave
Personalise responses to specific customers and increase engagement

Employees viewing reports, dashboards, metrics

Uplevel your employees’ communications game

Give teams an easy-to-use platform to offer customers faster, personalised attention, boost employee productivity, and streamline communications.

Expedite responses to customer inquiries by granting all or specific employees access to Business Inbox
Assign Business Inbox access by subject matter expertise and achieve a persistent customer-engagement experience
Reduce dependence on the support team to capture and share customer inquiries, issues, and feedback
Capture asynchronous messaging and enable employees to respond on the go or when available
Add Business Inbox to VBC accounts as needed