Surfly Integration
Available in the Vonage App Center. Surfly is a universal co-browsing solution that powers more than 100,000 users across leading organisations to deliver a world-class customer experience. Surfly allows advisors and agents to view the customer’s browser and helps them guide the customer to a fast resolution of their issue.
Flexible
Works with desktop and mobile devices
Efficient
Improves workflow and productivity
Effective
Impressive ROI
Faster, more intuitive customer experience
With Surfly, both advisors and customers can navigate web pages (even those they don’t control) simultaneously and take control or request control of a web browser in a matter of seconds — without the need for any downloads or installations.- Allows agents to draw on the screen of a client to instruct them where to go
- Agents can take control of the mouse and keyboard of the client to assist proactively during a session
- Share PDF, Wor, or Excel documents by simply dragging them to a session
- Use WebRTC video chat to communicate with all session participants
Getting started for VBC customers
Want to add integrations to your VBC platform? Look no further.- Easily request access from within the Vonage App Center for VBC
