Zendesk Integration
Integrate great overall customer experience into your communications. Get click-to-dial screen pops with customer name and information with every call. Shave seconds off every interaction with automation and real-time response.
Thanks for contacting us!
A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent and personal so our customers can stay ahead.
.jpg "Female Executive Working At Night")
Flexible
Customised to desktop and mobile devices
Efficient
Improves workflow and productivity
Effective
Impressive ROI
Cloud-powerful capabilities
Vonage integrations are built from the network up, providing reliability, fewer delays and enhanced quality of service for your Zendesk tasks.- When calls come in, Chrome™ pop-up notifications let you know who’s calling and why. Missed call screen pops allow you to follow up quickly so you can maximise sales.
- Automatically log all incoming and outgoing calls to Zendesk when the caller ID or clicked number is matched to a Zendesk contact.
- Contact creation synchronises with Zendesk contacts whether you are interacting with clients from a desk phone or fielding calls from a mobile device on-the-move.
- See real-time inbound and outbound call statistics. Call notes can be quickly searched, reviewed, and exported.
Getting started for VBC customers
Want to add integrations to your VBC platform? Look no further.- The Vonage® for Zendesk® integration requires a Google Chrome™ browser v25.0 or higher.
- For access or questions, customers can contact the Vonage support team.
